Help | Yiyide

Contact support

Operator: Haikou Longhua Weire Network Technology Studio (海口龙华微惹网络科技工作室)
Address: Room 1361, Building F1, Shunfa Xincun, Haixiu Avenue, Zhongshan Subdistrict, Longhua District, Haikou, Hainan, China

To help us locate the issue, provide your in-app account identifier, device operating system, app version, task or order number, and the time it occurred. Do not send your password, payment card number, or unnecessary document contents.

Sign in and use the same phone account

Read the public guides without signing in. Processing files requires a verified phone account. Complete the puzzle before requesting a text message and enter the accepted six-digit code. Read the privacy policy and terms before selecting consent. If login or SMS is unavailable, retry later; no code is sent by reading this page.

The website and mini-program share credits and history only when they use the same verified phone number. Different numbers are different accounts.

Translate and process PDFs

PDF translation analyzes the document and shows a preview and credit quote before explicit confirmation. The document toolbox offers free document tools and OCR with 5 free pages per account per Beijing calendar day; each task’s extra pages cost 1 credit per 5 pages, rounded up. Keep your original file and inspect generated output. Public tool guides explain each operation and its limitations.

Daily check-in

Open Mine and explicitly check in to receive 10 credits once per Beijing calendar day. Seven cumulative check-in days grant an additional 88 credits once per account; consecutive days are not required. A successful check-in updates your balance and adds an in-app notification.

Purchases and saved status

Choose a package on Recharge and continue in the mini-program. Mobile devices can use the official WeChat link; if it cannot open, use the same entry’s QR code. Desktop devices show the QR code. Bind the same phone number in the mini-program before purchasing.

If the result is uncertain, open Mine to check the saved purchase status. Reading the status does not make another payment. Check the purchase order and server-confirmed balance before retrying. For order or refund questions, contact support with the order number; do not send payment passwords.

Delete files or your account

About 72 hours after the final translation is completed, the original, preview and translated files enter automatic cleanup. For earlier file deletion, contact support with the task number; do not send the original document. To request account deletion, use the support email. We verify account ownership and retain transaction, security and dispute records where required by law. Download files you need before requesting deletion; history and unused entitlements may not be recoverable afterwards.