This policy applies to the Yiyide WeChat Mini Program, website, and related services provided by Haikou Longhua Weire Network Technology Studio (海口龙华微惹网络科技工作室) (“we,” “us,” or “our”).
1. Information we process
Account and contact information
A verified phone account is required before processing files, purchasing credits or using credits. We process the authorized phone number to identify that account. The website and mini-program share the account and credits only when they use the same verified phone number. Depending on how you sign in, we also process an account identifier. You may optionally provide an email address to receive translated-file links, service notices, or support replies.
Files and translation information
When you select a document, we process its contents, file name, page count, size, target language, layout options, previews, and translated output to provide the service. We do not read other files on your device.
Purchase and entitlement information
Credit purchases are completed in the WeChat mini-program using the same verified phone account. We process the order identifier, product, payment result, refund and entitlement information needed to provide the service. We do not receive your full payment card number from WeChat.
Operations and support information
To recover interrupted tasks and investigate problems, we may process task status, error type, device and app version, request time, and necessary security logs. If you contact support, we also process the description and attachments you provide.
2. How we use information
- Create previews, quotes, translated files, and download links.
- Identify scanned pages, preserve layout where possible, and recover interrupted tasks.
- Validate purchases, restore entitlements, and process cancellation and refund status.
- Send task notices you choose to receive and reply to support requests.
- Prevent abuse, protect accounts and the service, and meet legal obligations.
Your files are not used to train general-purpose AI models or build advertising profiles.
3. Service providers
We may send necessary information to providers of cloud storage, document parsing, OCR, machine translation, email delivery, and customer support. WeChat processes its login, payment and messaging capabilities under its platform rules. Each provider processes information only as needed for its function and under its own terms and privacy policy.
If a provider is located outside your country or region, we will use the contracts, notices, and safeguards required by applicable law. Before launch, this section must list the actual providers and final deployment regions.
4. Retention and deletion
- Incomplete uploads are normally deleted after 24 hours.
- About 72 hours after the final translation is completed, the original, preview, and translated files enter automatic cleanup.
- An optional email address is removed from the task record after the translated-file link is sent, or no later than file cleanup if delivery fails.
- Purchase, refund, fraud-prevention, and necessary accounting records are retained as required by law and dispute handling needs.
- Support records are retained only as long as needed after an issue is resolved.
You may also request early deletion of files or your account through the support page. Transaction and security records required by law may not be deleted immediately.
5. Your choices and rights
Where applicable law provides, you may request access to, correction, a copy, or deletion of your personal information; withdraw consent; close your account; or object to processing. You may decline to provide an optional email address, but you will not receive translated-file links by email. You may read public guides without providing a phone number, but cannot process files, purchase credits or use credits without verification. You can manage system notification permissions in your device settings.
6. Security
We use access controls, encryption in transit, expiring download links, limited logging, and automatic cleanup. No internet service is completely secure. If we discover a security incident that affects your rights, we will respond and provide notice as required by applicable law.
7. Children
Yiyide does not knowingly offer paid services directly to children below the age set by applicable law. A parent or guardian who believes a child provided personal information without authorization should contact us.
8. Changes to this policy
We may update this policy when features, providers, or legal requirements change. We will provide notice through the app or another appropriate method. We will request renewed consent for material changes when applicable law requires it.
9. Contact us
Operator: Haikou Longhua Weire Network Technology Studio (海口龙华微惹网络科技工作室)
Contact email: 78130566@qq.com
Contact address: Room 1361, Building F1, Shunfa Xincun, Haixiu Avenue, Zhongshan Subdistrict, Longhua District, Haikou, Hainan, China